Frequent questions

General inquiries

How is it installed? Are you coming to install it?

It is very easy to install and you can do it yourself, it takes no more than 30 seconds, you just have to remove the shower head, screw on the filter and then replace the shower head. You can see how to install it HERE .

How often do I have to change the filter or spare part?

To ensure that your filter works best, it is ideal to change it every 4 months. It is very easy to change, it takes approximately 30 seconds. You can see how to change it HERE .

How much does the filter cost?

The filter costs $44.99

How much do spare parts cost?

Refills cost $29.99 every 4 months, but if you sign up for our subscription plan, it's only $59.99 for 3 refills (~19.99 each), enough for 1 year of safe water for you and your family!

Orders and Deliveries

What are the shipping times?

If you buy your filter it will be arriving within 23 to 48 hours depending on where in the country you are. In the city it will not take more than 24 hours for it to arrive, but you will always be able to know the status of your order.

Where do you ship orders from?

All our products leave our warehouse in Panama City.

What do I do if I want to return a product?

You just have to contact us through our social networks or write to us at servicio@sanatefiltros.com

Can I track it?

Yes, when you place your order we will send you a tracking number and we will inform you of the status of your order.

Can I send you my photos using your products?

Of course! We would love to see you enjoying our products, you can send them to servicio@sanatefiltros.com .

I want to sell or promote your products. Who do I contact?

Perfect! You can contact us at admin@sanatefiltros.com and we can talk to see how we can work together.